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Terms & Conditions

CHECK-IN TERMS

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  • User should check with the airlines directly regarding the check-in timings. Usually, check-in begins 2 hours before departure for domestic flights, and 3 hours before departure for international flights.

  • User should carry valid identification proofs, passport, age proofs as may be required to prove the identity, nationality and age of the passengers travelling on a ticket, including infants.

 

RESPONSIBILITIES OF THE USER

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  • The User would be liable to make good any damage(s) caused by any act of him/ her/ or their accompanying guests (willful/negligent) to the property of the hotel in any manner whatsoever. The extent and the amount of the damage so caused would be determined by the concerned hotel. Goibibo would not, in any way, intervene in the same.

  • The primary guest must be at least 18 years old to be able to check into the hotel.

  • The User has to be in possession of a valid identity proof and address proof, at the time of check-in. The hotel shall be within its rights to deny check-in to a User if a valid identity proof is not presented at the time of check-in.

  • Check-in time, check-out time, and any changes in those timings, will be as per hotel policy & terms. Early check-in or late check-out requests are subject to availability and the hotel may charge an additional fee for providing such services.

       LIMITATION OF LIABILITY OF Goibibo

       In its role as a technology platform to facilitate transactions between the bus operators and the Users, SHABNAM TOURISM shall not             be responsible for the operations of the bus operator including, but not limited to the following:

  • Timely departure or arrival of the bus;

  • The conduct of bus operator's employees, representatives or agents;

  • The condition of the bus, seats etc. not being up to the customer's expectation or as per the description provided by the bus operator;

  • Cancellation of the trip due to any reasons;

  • Loss or damage of the baggage of the customer;

  • The bus operator changing a customer's seat for any reason whatsoever;

  • Bus operator informing a wrong boarding point for the issuance of the booking confirmation voucher, or changing such boarding point eventually with or without any notification to SHABNAM TOURISMor the User;

  • Bus operator using a separate pick-up vehicle to transport the User from the designated boarding point to the actual place of departure of the bus.

 

INFORMATION FROM THE HOTEL AND THE TERMS OF THE HOTEL

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  • The hotel booking voucher which SHABNAM TOURISMissues to a User is solely based on the information provided or updated by the hotel regarding the inventory availability. In no circumstances can SHABNAM TOURISMbe held liable for failure on part of a hotel to accommodate the User with a confirmed booking, the standard of service or any insufficiency in the services, or any other service related issues at the hotel. The liability of SHABNAM TOURISMin case of denial of check-in by a hotel for any reason what-so-ever including over-booking, system or technical errors, or unavailability of rooms etc., will be limited to either providing a similar alternate accommodation at the discretion of SHABNAM TOURISM(subject to availability at that time), or refunding the booking amount (to the extent paid) to the User. Any other service related issues should be directly resolved by the User with the hotel.

  • Hotels reserves the sole right of admission and SHABNAM TOURISMhas no say whatsoever in admission or denial for admission by the hotel. Unmarried or unrelated couples may not be allowed to check-in by some hotels as per their policies. Similarly, accommodation may be denied to guests posing as a couple if suitable proof of identification is not presented at the time check-in. Some hotels may also not allow local residents to check-in as guests. SHABNAM TOURISM will not be responsible for any check-in denied by the hotel due to the aforesaid reasons or any other reason not under the control of SHABNAM TOURISMNo refund would be applicable in case the hotel denies check-in under such circumstances.

 

ADDITIONAL CHARGES BY THE HOTEL

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  • The booking amount paid by the User is only for stay at the hotel. Some bookings may include breakfast and/ or meals as confirmed at the time of booking. Any other services utilized by the User at the hotel, including laundry, room service, internet, telephone, extra food, drinks, beverages etc. shall be paid by the User directly to the hotel.

2.4.2. Hotels may charge a mandatory meal surcharge on festive periods like Christmas, New Year's Eve or other festivals as decided by the hotel. All additional charges (including mandatory meal surcharges) need to be cleared directly at the hotel. SHABNAM TOURISMwill have no control over waiving the same.

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